Terms & Conditions

Creating an account on our website is completely optional. You can choose to check out as a guest without registering. However, having an account can make your shopping experience easier by saving your details for future orders, showing your past purchases, and letting you track your orders more easily.

If you decide to create an account, you'll be asked to provide some basic information such as your name, email address, and a password. This helps us identify you and make your future visits smoother. You agree that all information you provide will be true, accurate, and complete.

It is your responsibility to make sure the details you enter are accurate and kept up to date. This includes your name, email address, shipping address, and any other details that may affect your order. If you enter incorrect or outdated information and it causes a problem with your order or delivery, we won't be held responsible.

You are responsible for keeping your account login details safe and secure. Do not share your password with anyone. If you believe your account has been accessed without your permission or you notice anything suspicious, please contact us immediately at help@vizlen.com so we can help secure your account.

Any action taken through your account will be considered your responsibility. If someone else uses your login details to make purchases or interact with the website, we will treat that as if you made those actions yourself. We reserve the right to suspend or permanently disable your account if we find that it's being misused or used for any fraudulent or illegal activity.

If at any point you wish to close or delete your account, you can contact our support team at help@vizlen.com. Once your account is deleted, your personal information will be handled in accordance with our Privacy Policy.

We do our best to make sure all products listed on our website are described clearly and accurately, including details about colours, sizing, materials, and features. However, due to differences in device displays or screen settings, the colours and images you see on your screen may not exactly match the actual product. Minor variations may occur, and we do not guarantee that what you see on the website will always perfectly reflect the item delivered.

All products are listed on our website subject to availability. If something you order becomes unavailable after you've placed your order, we'll contact you as soon as possible and give you the option to wait for restock (if applicable), choose a different product, or receive a full refund.

We take care to ensure that prices are correct, but mistakes can happen. If we discover a pricing error after you place an order, we'll contact you before processing the order to confirm whether you'd still like to proceed or cancel it. We reserve the right to change prices at any time without prior notice.

When you place an order through our website, you are making an offer to purchase the selected items. A binding agreement is formed only after we have successfully processed your payment and confirmed product availability. Any order confirmation email confirms receipt of your order request and does not guarantee acceptance or fulfilment.

After you place an order, you will receive a confirmation email with your order summary. This email confirms that we've received your order, but it does not guarantee that we can fulfil it. We reserve the right to cancel orders where payment has not gone through, product is unavailable, or where there are issues with your details.

Once an order has been placed, customers are allowed a limited time to request changes or cancellation. Any request to change or cancel an order must be made within thirty (30) minutes of placing the order. After this period, or once the order has been processed or shipped, changes or cancellations are not guaranteed and may not be possible. If a change or cancellation is approved, it will be handled at our discretion and in accordance with our processing and shipping timelines. Orders that have already been shipped cannot be cancelled.

In rare cases, we may have to refuse or cancel an order, for example, if we suspect fraud, if the shipping address is invalid, or if the product is no longer in stock. If this happens, we will notify you and process a full refund for any amount charged.

All content on this website, including text, graphics, product descriptions, images, logos, banners, design layouts, buttons, icons, videos, and all other visual or written material, is owned by Vizlen or licensed to us. You are not allowed to copy, use, distribute, modify, or republish any part of this website without our written permission.

The name "Vizlen", our logo, product names, slogans, and other brand elements are protected by intellectual property laws. These trademarks and branding elements cannot be used in any way that may confuse customers or suggest a connection with another business, unless we have given you formal, written consent.

Everything published on the website is protected under applicable copyright laws. This includes the product photography, website design, original writing, and any downloadable or promotional materials we share. Copying, reproducing, or using our content without permission is strictly prohibited.

Sometimes we may use content (such as payment logos, app integrations, or reviews) that belongs to other companies or individuals. Their rights are protected as well, and you must not reuse or alter any third-party materials displayed on our website unless you are allowed by their owner or by law.

If you submit a product review, photo, feedback, or any form of content to our website, you give us the right to use, display, publish, and share that content across our platforms for promotional or informational purposes. You must only submit content that you have the right to share, and you agree that your submission does not violate the rights of any third party.

We grant you a limited, non-exclusive, and non-transferable right to access and use our website for your own personal and non-commercial use. This license does not allow you to download (other than page caching), copy, modify, reproduce, sell, or exploit any part of the website or its content for any business purpose.

If you violate our ownership rights or attempt to use our intellectual property without permission, we reserve the right to take legal action, including seeking financial damages or injunctive relief.

Customers must pay for orders using the payment methods made available on the website at checkout. Payments are processed through third-party payment processors used by the website.

By placing an order, the customer must authorize us and our payment processors to charge the full order amount, including applicable taxes, shipping fees, and any additional charges, to the selected payment method.

All prices displayed on the website are subject to change at any time without prior notice. The final price charged will be the price shown at checkout at the time the order is placed.

An order is not considered confirmed until payment has been successfully processed and authorized. If payment fails, is reversed, or is declined, the order will not be processed.

We reserve the right to cancel, delay, or refuse any order if payment information appears inaccurate, incomplete, or suspicious, or if fraud prevention checks fail.

Customers must contact us first to resolve any payment issues or disputes before initiating a chargeback with their payment provider. Unauthorized or improper chargebacks may be disputed using transaction records, delivery confirmation, and acceptance of these Terms at checkout.

Customers are responsible for any applicable taxes, duties, or fees associated with their purchase, unless expressly stated otherwise at checkout.

The website www.vizlen.com is provided solely for the sale of consumer lifestyle products. All content, product listings, images, descriptions, prices, and information are provided on an "as is" and "as available" basis. While we take reasonable care to keep information accurate, we do not guarantee that the website will be error-free, complete, current, uninterrupted, or free from technical issues.

Products sold by Vizlen are intended for general consumer use only. Customers must decide whether a product is suitable for their personal needs, size, body type, skin sensitivity, lifestyle, and intended use. Product images, colors, sizing, measurements, fragrances, and descriptions are provided for reference only and may vary due to lighting, screen settings, manufacturing processes, or individual perception. Size charts are guidance only, and minor variations may occur. Customers must follow all care instructions and usage guidelines. Vizlen is not responsible for damage, dissatisfaction, allergic reactions, or results caused by improper care, misuse, normal wear and tear, fabric or material sensitivities, perfumes, or individual skin chemistry.

Vizlen does not provide any warranties or guarantees, whether express or implied, regarding the quality, durability, performance, fit, comfort, appearance, scent, longevity, or results of any product. To the maximum extent permitted by law, all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, are expressly disclaimed.

All products are subject to availability. In rare cases where an item becomes unavailable after an order is placed, Vizlen may cancel the order and issue a refund or store credit. Vizlen is not responsible for losses or issues caused by website downtime, checkout errors, pricing display errors, duplicate charges, system failures, or other technical malfunctions beyond our reasonable control.

Once an order is handed over to the shipping carrier, delivery timelines, handling, and transportation are outside our direct control. Vizlen is not responsible for delays, loss, damage, theft after delivery, customs holds, or carrier-related failures. Customers must ensure that all shipping information provided is accurate and complete. Vizlen is not responsible for failed or delayed deliveries caused by incorrect or incomplete address details.

The website relies on third-party services, including payment processors, shipping carriers, hosting providers, analytics tools, and email marketing platforms. Vizlen is not responsible for errors, outages, delays, data handling practices, or service failures caused by these third parties.

Vizlen shall not be responsible for any failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, supply chain disruptions, labor disputes, or technical failures, and nothing in this Disclaimer limits or excludes any rights that cannot be excluded under applicable consumer protection laws.

These Terms & Conditions, and your use of our website, products, and services, shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. If you access the website from outside the United States, you are responsible for complying with your local laws, but the legal relationship between you and Vizlen will remain governed by Texas law.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or your use of the website or products shall be subject to the exclusive jurisdiction of the state or federal courts located in the State of Texas. You waive any objection to jurisdiction, venue, or forum in such courts.

If you have a concern or dispute with us, you agree to contact us first at help@vizlen.com and make a genuine effort to resolve the issue informally before taking any formal legal action. We are committed to addressing complaints promptly and fairly.

You agree that any disputes or claims must be brought in your individual capacity only and not as a plaintiff or class member in any purported class or representative proceeding. Class actions, collective arbitrations, or joint lawsuits are not permitted under these Terms.

If any part of this Governing Law and Dispute Resolution section is found to be invalid or unenforceable, the remainder of this section and the Terms will continue in full force and effect.

These Terms & Conditions will be binding upon, and will benefit, both you and Vizlen, as well as each of our respective successors, permitted assigns, legal representatives, and heirs (where applicable).

These Terms & Conditions, and all our other policies are written in English, and the English version shall control and apply in all circumstances. If these Terms are translated into any other language for convenience, the English version will prevail in the event of any conflict, inconsistency, or difference in interpretation.

The section headings used in these Terms & Conditions are included for convenience and reference only. They do not have any legal or interpretive effect and must not be used to influence the meaning, interpretation, or construction of any clause or provision within these Terms.

If you breach any part of these Terms, whether by violating our policies, misusing the website, providing false information, or engaging in prohibited conduct, we reserve the right to take action without prior notice. This may include suspending or terminating your access to the website, cancelling pending orders, withholding refunds (to the extent permitted by applicable law), or pursuing legal remedies for damages or losses we suffer as a result of your breach.

If any provision of these Terms is determined by a court or legal authority to be unlawful, invalid, or unenforceable, that specific provision will be removed or limited to the minimum extent required. The rest of the Terms will remain fully valid and enforceable, and the overall intent of the agreement will be preserved as closely as possible.

If we do not immediately enforce any right or provision under these Terms, this does not mean we have waived that right. A waiver will only be valid if it is made in writing and signed by an authorised representative of Vizlen. Any failure by us to exercise or enforce any part of these Terms on one occasion does not prevent us from enforcing it later.

Any sections of these Terms that are intended to continue after termination, including, but not limited to, ownership rights, disclaimers, limitations of liability, indemnification, and dispute resolution, will survive and remain in effect even after your use of the website ends or your account is closed.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under this agreement to another party, including in the event of a business sale, merger, or reorganisation, without notice or your prior approval.

These Terms & Conditions, along with our Privacy Policy, Cookie Policy, Return & Refund Policy, and Shipment Policy, constitute the entire agreement between you and Vizlen. They supersede all prior agreements, communications, or understandings (whether oral or written) relating to your use of the website and your relationship with us in connection with your purchase and use of our products.

Vizlen reserves the right to modify, update, or revise these Terms at any time without prior notice. Any changes will be effective immediately upon being posted on the website. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the website or purchase of our products after changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue using the website and our services immediately.