Privacy Policy

This includes your full name, email address, phone number, and shipping and billing address. This information must be provided to process orders, deliver products, and communicate with you about your purchases.

This includes details of the products you purchase, order history, payment status, refunds, store credits, and related transaction records. This information must be collected for order fulfillment, customer support, accounting, and legal compliance.

When you make a purchase, payment information such as card details or other payment method data is collected and processed securely by our third-party payment processors. We do not store full payment card details on our own servers.

This includes your IP address, browser type, device type, operating system, referral URLs, and website usage data. This information must be collected to maintain website security, prevent fraud, and improve website performance.

We collect information through cookies and similar technologies, including browsing behavior, pages viewed, time spent on the website, and interactions with website features. This data is collected using tools such as Google Analytics, Meta Pixel, or similar analytics and advertising tools.

If you choose to subscribe to our emails or promotional communications, we collect your email address and communication preferences. We use this information only with your consent, and you can opt out at any time.

If you contact us for support or inquiries, we collect the information you provide in your communication, including order details and any additional information necessary to resolve your request.

We may collect information related to suspicious activity, failed payment attempts, or security risks. This information must be used to detect, prevent, and address fraud, unauthorized access, and other security issues.

We collect information you enter on our website when you place an order, fill out a form, contact us, or subscribe to our emails.

When you visit our website, certain information such as your IP address, device details, and browsing activity is collected automatically through cookies, analytics tools, and similar technologies.

We may receive limited information from payment processors, shipping partners, and marketing tools to complete your orders, process payments, deliver products, or manage communications.

We must collect and use certain information to process your orders, take payment, deliver products, handle returns, and provide customer support.

When you choose to subscribe to our marketing emails or allow cookies (where required), you give us permission to use your information for those purposes. You can withdraw your consent at any time.

We process certain information to run and improve our website, prevent fraud, keep our systems secure, understand customer behaviour, and manage our business operations. We do this only when it does not override your rights.

We must keep some records for tax, accounting, fraud prevention, and other legal requirements.

We use your information to confirm your order, take payment, prepare your items, ship your package, and send tracking updates.

We use the details you share to answer your questions, resolve issues, and help you with returns, refunds, or delivery concerns.

We use browsing data, analytics, and technical information to understand how our website is used, fix problems, and make your shopping experience better.

We use certain data to detect suspicious activity, verify transactions, and keep our website and payment systems secure.

We may contact you about your orders, important updates, policy changes, or other service-related messages.

If you subscribe to our emails, we use your information to send updates, promotions, and product news. You can opt out at any time.

We may use your information to meet tax, accounting, or regulatory obligations and to keep necessary business records.

We keep your personal data for as long as it is needed for the purpose it was collected. Order records, payment details (stored by our payment processors), shipping information, and communication logs must be kept for business, tax, accounting, and legal compliance purposes. Marketing data is kept only for as long as you remain subscribed.

You may request that we delete your personal data at any time. Once we receive a valid request, we must delete or anonymize your data unless we are required to keep certain information for legal or operational reasons, such as fraud prevention, outstanding transactions, or tax and accounting obligations.

If you no longer use our website but have not asked for deletion, we may continue to store limited data to maintain accurate business records and for fraud prevention. Any data that is no longer needed will be deleted or anonymized.

Some of your data is stored by third-party providers, such as Hostinger (hosting), payment processors, shipping partners, and email marketing tools. These parties follow their own retention policies, but they must keep your data only for as long as necessary to provide their services or comply with the law.

Your information may remain in secure system backups for a limited period. Once backup files are cycled out, your data is permanently deleted.

We share your personal information with trusted third-party service providers who help us run our business. These include payment processors, shipping and delivery partners, email marketing tools, and website hosting providers such as Hostinger. These service providers must use your data only to perform the services we have hired them to do.

To deliver your order, we must share your name, address, contact details, and tracking information with shipping carriers and logistics partners. Without this, we cannot process or deliver your purchases.

When you complete a purchase, your payment information is handled directly by our third-party payment processors such as Stripe. They are responsible for securely processing your card or payment method details. We do not store full payment card information on our systems.

We use tools such as Google Analytics, Meta Pixel, and similar analytics or advertising tools to understand website performance and user behaviour. These tools collect technical and device-related data.

We may share your information when required by law, court order, or government request. We may also share information to prevent fraud, protect our business, enforce our policies, or respond to security issues.

If our company undergoes a business change such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. If this happens, we will ensure the new party handles your data in line with this Privacy Policy.

We do not sell personal information. We only share data for the purposes described in this Privacy Policy and only with partners who must handle it responsibly.

Our website is hosted on Hostinger, and your personal information is stored on Hostinger's secure servers. Some data related to your domain is managed through One.com. These providers must follow strong security measures to protect your information.

We use technical and administrative safeguards to keep your data safe. These include encryption, secure payment processing, access controls, and regular security checks.

Only authorized team members and service providers who need your information to perform their tasks are allowed to access it. They must handle your data responsibly and follow our privacy requirements.

All payment information is handled by trusted third-party payment processors. They use industry-standard security tools to process your payments safely. We do not store your full card details on our own servers.

When we share your information with shipping companies, payment processors, or email marketing tools, they must use strong security practices to protect the data they handle.

While we take steps to safeguard your information, no online system can be completely risk-free. You must also take reasonable steps to protect your own information, such as keeping your email and device secure when shopping online.

Australian users have the right to request access to the personal information we hold about them. To request access, please contact us at help@vizlen.com.

If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request its correction by contacting us at help@vizlen.com.

If you provided consent for the collection, use, or disclosure of your personal information, you have the right to withdraw that consent at any time.

If you have concerns about how your personal information is being handled, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or contact us at help@vizlen.com.

Australian users have the option to use a pseudonym or remain anonymous when interacting with our website, provided that it is lawful and practical to do so.

If we receive unsolicited personal information that we did not request, we will take reasonable steps to determine whether it could have been collected lawfully. If not, we will delete or de-identify the information as appropriate.

Vizlen may transfer personal information to countries outside of Australia. We take measures to ensure that these transfers comply with Australian privacy laws.

If you have concerns about our compliance with the Privacy Act 1988, please contact us at help@vizlen.com. We will respond promptly.

To obtain information about how and on what basis your personal information is processed and to obtain a copy.

You have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.

To erase your personal information in limited circumstances where it is no longer necessary, processing is based on legitimate interests you object to, you wish to withdraw consent, or you believe the information is being unlawfully processed.

To restrict processing of your personal information where accuracy is contested, processing is unlawful but you object to erasure, information is no longer required but needed for a legal claim, or you have objected to legitimate-interest processing.

To object to decisions which are based solely on automated processing or profiling.

To ask us for a copy of your data in a structured, machine-readable format and to ask us to share (port) this data to another data controller.

You have the right to withdraw your consent on using your personal data at any time.

We will provide your personal data in a structured, commonly used, machine-readable format to you or a third party of your choice, where applicable.

You have the right to know if Vizlen is processing your personal data and to receive a copy of the personal data we hold about you.

If any personal data we hold is inaccurate, incomplete, or outdated, you have the right to request correction or update.

You may request deletion of your personal data when it is no longer necessary, consent is withdrawn, or it is being processed unlawfully, subject to legal exceptions.

Where processing is based on your consent, you have the right to withdraw that consent at any time, though this may affect some website features.

You have the right to nominate another individual who may exercise your rights under the DPDP Act in the event of your death or incapacity. Submit nominations to help@vizlen.com.

You have the right to file a grievance with our Grievance Officer. We will acknowledge and respond within 90 days.

Name, email address, postal address, phone number, IP address, and account-related identifiers. Used to process orders, deliver products, communicate with you, and prevent fraud.

Billing details, shipping details, order history, and purchase-related information. Used to complete transactions, handle returns, provide customer support, and maintain business records.

Products purchased, viewed, or added to cart, and purchasing history. Used to process orders and understand customer preferences.

Payment method details processed by third-party processors. We do not store full card details.

Browsing history, search terms, pages viewed, and interactions with website features. Used to improve website performance and personalize experience.

General location information based on IP address. Used to understand visitor origins, detect fraud, and improve functionality.

Browser type, device type, operating system, and connection details. Used to maintain and improve website performance and security.

Insights drawn from browsing habits or purchase history. Used to improve products, services, and marketing.

We do not intentionally collect sensitive personal information as defined under CCPA/CPRA.

You may request confirmation of whether we process your personal data and request access to the personal information we hold about you.

You may request that we correct inaccurate personal information, taking into account its nature and the purpose for which it is processed.

You may request deletion of personal information you have provided or that we have collected, subject to legal or operational exceptions.

You may request a copy of your personal information in a portable and, where technically feasible, readily usable format.

You may opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. Note: Vizlen does not knowingly sell personal data.

If we deny your request, you may appeal by contacting help@vizlen.com. We will respond within the timeframe required by applicable law.

If you no longer want to receive promotional emails, you can opt out by clicking the unsubscribe link in any email we send or by contacting us at help@vizlen.com.

You may choose to disable cookies through your browser settings. If you disable cookies, some features of the website may not work properly.

If we use third-party advertising tools, you may opt out of targeted ads through the settings on those platforms or through your device settings.

If you previously gave consent for marketing or optional data use, you may withdraw your consent at any time. Withdrawing consent may limit your ability to use some website features.

Our website does not currently respond to Do Not Track signals, but you may still manage cookies and tracking through your browser settings.