Rewards Program

How the Program Works

You earn points on qualifying purchases made at vizlen.com, and you can redeem eligible rewards during checkout. Cashback rewards are always issued as store credit toward future purchases.

The program runs at two levels — a free standard structure for every customer, and the paid VIP Inner Circle subscription with enhanced benefits. Your earning rate and available rewards depend on which level you're in.

Points, cashback, birthday credits, and store credits are promotional benefits only. They have no cash value, are not personal property, and can't be exchanged for cash, bank transfers, or refunds to your original payment method.

Two Ways to Participate

Everyone starts on Standard the moment they create an account. VIP Inner Circle is an optional upgrade. Pick a tier below to see exactly what it includes.

Membership & Eligibility

The Loyalty Program is open to individuals who meet the following conditions:

A few conditions apply to keep the program fair:

Standard customers and VIP members may receive different earning rates and benefits depending on their status. Vizlen may refuse, suspend, restrict, or end participation where it believes these terms have been violated or the program has been abused.

How You Earn Points

Points are earned only on eligible purchases completed at vizlen.com that are successfully paid and processed — and not later cancelled, refunded, returned, disputed, or charged back. Point totals are calculated on the final purchase value after discounts, promo codes, store credits, refunds, taxes, shipping, and other adjustments have been applied.

Points post automatically once an eligible order is complete, though timing can vary with payment verification and order processing. How many points you earn per dollar depends on your tier — see the Standard and VIP Inner Circle pages for the exact rates.

Vizlen may review, adjust, correct, remove, or reverse points at any time in the event of technical errors, returns, cancellations, suspected abuse, or violations of these terms.

Redeeming Rewards & Store Credit

You can redeem available rewards, cashback store credits, and other approved benefits during checkout on qualifying purchases. Some rewards only unlock once you reach a required points or spending threshold.

Reward Rules & Restrictions

To keep things fair and simple, a few rules apply to every reward:

Vizlen may place limits on reward usage, redemption frequency, eligible products, and promotional eligibility, and may suspend or remove benefits where abuse is detected.

Points Expiration & Resets

Loyalty points and certain reward balances reset at the beginning of each calendar year. Any unused points remaining at the reset may be removed from your account without compensation or cash value.

Birthday rewards and other limited-time benefits must be used within their reward period and expire automatically once it ends. You aren't entitled to refunds, credits, or compensation for points, rewards, or benefits that expire, reset, or go unused. If an account is closed, suspended, or inactive for an extended period, its associated rewards and balances may be removed.

Returns, Refunds & Reward Adjustments

If an order is returned, refunded, cancelled, or otherwise becomes ineligible, any points, cashback, store credits, or benefits earned from it may be reduced, removed, reversed, or withheld. If reversed rewards exceed your current balance, your account may show a negative balance until it's offset by future eligible purchases.

Vizlen may review, correct, reverse, deduct, or cancel points and rewards in cases of returns, refunds, disputes, technical issues, duplicate transactions, or suspected abuse. Its determination regarding eligibility and adjustments is final.

Fraud, Abuse & Account Integrity

Please don't manipulate reward balances, exploit technical errors, create duplicate or fake accounts, or abuse refunds and chargebacks to gain benefits. Vizlen monitors program activity and may investigate suspicious behavior, review transactions, and verify account information.

Where fraud, abuse, or a violation of these terms is found, Vizlen may suspend, restrict, remove, or permanently end your participation without prior notice, and accumulated points, credits, and benefits may be forfeited.

Changes to the Program

Vizlen may modify, update, limit, suspend, or discontinue any part of the Loyalty Program — including earning rates, redemption thresholds, rewards, credits, membership pricing, and benefits — at any time and at its discretion. Certain features may also be temporarily unavailable due to maintenance, technical issues, or operational needs.

Any changes take effect once posted on the website. Continuing to participate after updates become effective means you accept the revised terms.

Read the Full Terms

This page is a plain-language overview. The complete rules that govern the program — including eligibility, redemption, expiration, liability, and dispute resolution — live in our Loyalty Program Terms. If anything here differs from that document, the full Loyalty Program Terms control.