Frequently Asked Questions
We currently ship throughout the United States and to select international destinations. Shipping availability may vary based on location.
Orders are typically processed within 1–5 business days. Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Available shipping methods are displayed at checkout and may include standard, expedited, overnight, and international shipping options depending on your location.
Estimated delivery times after shipment are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day
Estimated delivery times after shipment are:
- Standard International Shipping: 7–21 business days
- Expedited International Shipping: 5–10 business days
No. All delivery timeframes are estimates only and may be affected by weather, carrier delays, customs processing, peak seasons, or other factors outside our control.
Shipping costs are calculated at checkout based on your delivery location, order value, and selected shipping method.
If free shipping promotions are available, eligibility requirements will be displayed during checkout. Free shipping cannot be applied after an order has been placed.
Yes. Orders containing multiple items may be shipped separately depending on inventory availability, packaging requirements, or carrier routing.
You may request one shipping address change within 30 minutes of placing your order. After that period, changes cannot be guaranteed.
Orders may be canceled within 30 minutes of order confirmation. Once processing or shipment has begun, cancellation may no longer be possible.
No. We currently ship only to valid residential or commercial street addresses.
Customers are responsible for providing accurate shipping information. Orders affected by incorrect or incomplete addresses may experience delays, delivery issues, additional fees, or may not qualify for refunds.
Tracking information will be sent by email once your order ships. You can use the tracking number provided to monitor your shipment directly with the carrier.
For international orders, customers are responsible for any customs duties, import taxes, or other fees charged by their destination country.
Refusal to pay customs duties or import fees may result in delivery failure, return-to-sender processing, or loss of the shipment. Refund eligibility may be limited.
Some higher-value orders may require a signature upon delivery for security purposes.
Please verify your shipping address, check with household members, neighbors, front desks, mailrooms, or building management, and contact the carrier directly for proof of delivery.
If your package is confirmed lost in transit by the carrier, please contact us. We will work with the carrier to investigate the shipment and determine an appropriate resolution.
Please report any shipping damage within 24 hours of delivery and provide clear photos of both the item and its packaging.
If delivery fails because of an incorrect address, refusal of delivery, failed signature attempts, customs issues, or carrier access problems, additional shipping and handling fees may apply.
International delays caused by customs processing, import requirements, address errors, or delivery refusal generally do not qualify for refunds.
Shipping delays caused by circumstances beyond our reasonable control — including severe weather, natural disasters, labor disruptions, transportation issues, or customs delays — may extend delivery timelines.
Our customer support team aims to respond to shipping-related inquiries within 1–3 business days. Response times may be longer during holidays, product launches, or periods of high volume.
Yes. Orders may be shipped directly to gift recipients using the shipping address provided during checkout.
Premium materials, considered construction, and strict quality control. Every piece is durability-tested and inspected before it reaches you.
High-quality fabrics chosen for comfort, durability, and a premium feel. Full composition is listed on each product page.
Care instructions are on every product page and label — generally, wash cold and air-dry to preserve the finish.
Our pieces run true to size with a clean, modern cut. Check the size guide on each product page, or contact us and we'll help you choose.
We offer easy returns and exchanges within our return window. See the Returns section for details.
Returns and exchanges are accepted within our return window of delivery, provided items are in original condition. See our full policy for details.
Yes. We're continuously developing new collections and expanding the line, always to the same premium standard. Join the community to be the first to know.
Still have questions?
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