These Loyalty Program Terms ("Program Terms") govern your participation in the rewards and membership program offered by us on https://www.vizlen.com/ ("website" or "site"). By joining, accessing, or participating in the loyalty program, including the free rewards program or the paid VIP Inner Circle membership, you agree to be bound by these Program Terms, along with our Terms & Conditions, Privacy Policy, Shipment Policy, Return & Refund Policy, and any other policies published on our website.
The Vizlen Loyalty Program is designed to reward customers for shopping with us and engaging with our brand. Depending on the type of membership or participation, customers may earn reward points on eligible purchases, redeem accumulated points for promotional store credit, receive recurring store credit rewards after reaching qualifying spending milestones, receive monthly VIP store credits, birthday rewards, member-exclusive pricing, priority access to product releases, free shipping benefits, and other promotional offers that we may introduce from time to time. Promotional store credits issued under the Loyalty Program have no cash value, are non-transferable, and may only be redeemed towards eligible purchases on our Website in accordance with these Program Terms.
Participation in the loyalty program is completely optional. Customers can continue shopping on our website without joining the program. However, customers who choose to participate must comply with these Program Terms and any eligibility requirements, reward conditions, redemption rules, and membership limitations described in this document.
The loyalty program includes both a standard rewards structure for regular customers and a paid VIP subscription membership known as the "Vizlen Inner Circle". Certain benefits, rewards, discounts, and early-access opportunities are only available to active VIP members. Membership benefits, rewards, and offers may vary over time and may be updated, modified, limited, or discontinued at our discretion in accordance with these Program Terms.
This website is owned and operated by:
Company Name: Vizlen Limited Liability Company
Office: 4131 N Central Expressway Suite 900 PMB, Dallas, TX 75204
Email: help@vizlen.com
Please read these Program Terms carefully before participating in the program. If you do not agree with any part of these Program Terms, you must not enroll in, access, or use the loyalty program or any related membership benefits.
1. About the Loyalty Program
The Vizlen Loyalty Program is a customer rewards program offered through our website, that allows eligible customers to earn points and receive certain rewards when shopping with us. The program is intended to reward customer loyalty and provide participating members with access to special benefits, promotional rewards, and member-exclusive opportunities based on their level of participation.
The loyalty program currently includes two participation levels: the standard rewards program and the paid VIP membership program known as the "Vizlen Inner Circle". Customers who participate in the standard rewards program may earn points based on qualifying purchases and may receive certain reward opportunities offered by Vizlen from time to time. Customers enrolled in the Vizlen Inner Circle membership receive enhanced benefits, including accelerated point earning, monthly store credit, birthday rewards, member-exclusive pricing opportunities, priority access to selected product releases, shipping benefits, and other VIP-only features.
Under the standard rewards structure, customers earn one (1) point for every $10 spent on qualifying purchases. Active VIP / Inner Circle members earn two (2) points for every $10 spent on qualifying purchases while their membership remains active and in good standing. Accumulated points may be redeemed for promotional store credit in accordance with these Program Terms. Standard members may redeem points at the rate of 100 points for $5 in promotional store credit, while active VIP members may redeem points at the rate of 100 points for $10 in promotional store credit. Customers must redeem a minimum of 100 points, may redeem any amount between 100 and 500 points in a single redemption, and may not redeem more than 500 points in any one redemption. Promotional store credit will be calculated proportionately according to the number of eligible points redeemed and the applicable Standard or VIP redemption rate.
The Loyalty Program operates as a promotional rewards system only. Reward points, promotional store credits, spending milestone rewards, monthly VIP store credits, birthday rewards, and all other loyalty benefits are promotional incentives provided by Vizlen. They do not constitute cash, stored value, gift cards, bank balances, legal tender, or personal property, have no cash value unless expressly stated otherwise by Vizlen, and may only be used in accordance with these Program Terms.
The Vizlen Inner Circle membership is a recurring monthly subscription currently priced at $55.99 per month. Membership benefits activate once the subscription payment is successfully processed and remain available while the membership is active and in good standing. Customers may cancel their membership at any time; however, cancellation does not automatically reverse or refund charges that have already been processed.
In addition to points-based rewards, eligible Standard members may receive a $10 promotional store credit each time they complete $500 in qualifying purchases, while eligible active VIP members may receive a $20 promotional store credit each time they complete $500 in qualifying purchases. Active VIP members may also receive a separate monthly $15 promotional store credit in accordance with these Program Terms. These benefits are independent of one another and are subject to the applicable eligibility, redemption, and usage conditions set out in these Program Terms. For the purposes of spending milestone rewards, qualifying purchases are calculated using the final purchase amount after discounts, promotional codes, promotional store credits, refunds, returns, taxes, shipping charges, and other applicable adjustments.
Rewards, benefits, eligibility requirements, redemption options, point structures, and membership features may be modified, limited, suspended, or discontinued by Vizlen at any time in accordance with these Program Terms.
Unless the context requires otherwise, references to "loyalty benefits" include reward points, promotional store credits, spending milestone rewards, monthly VIP store credits, birthday rewards, discounts, exclusive access opportunities, and any other promotional benefits offered under the Loyalty Program.
2. Membership and Eligibility
✓Eligibility to Participate: The Vizlen Loyalty Program is available to individuals who are at least 18 years old and legally capable of entering into a binding agreement. By joining or participating in the program, you confirm that the information you provide is accurate and complete.
✓Personal Use Only: Membership is intended for personal and non-commercial use only. Rewards, points, store credits, and membership benefits must not be used for resale, business purposes, or commercial exploitation unless expressly approved by Vizlen in writing.
✓Account Requirement: Customers may participate in certain loyalty features through their customer account or purchase activity linked to their email address. It is your responsibility to ensure your account information remains accurate and up to date.
✓One Membership Per Person: Customers must not create multiple accounts or memberships to gain additional rewards, points, credits, discounts, or promotional benefits. We reserve the right to merge, suspend, or terminate duplicate or suspicious accounts.
✓Membership Status: Vizlen offers both a standard rewards program and a paid VIP / Inner Circle membership program. Standard customers and VIP members may receive different rewards, earning rates, and benefits depending on their membership status.
✓Non-Transferability: Membership benefits, points, promotional store credit, rewards, store credits, birthday rewards, and subscription benefits are personal to the registered customer and must not be transferred, shared, sold, exchanged, or assigned to another individual or account.
✕Right to Refuse or Remove Membership: We reserve the right to refuse, suspend, restrict, or terminate participation in the Loyalty Program at our discretion if we believe a customer has violated these Terms, engaged in abuse or fraudulent activity, or acted in a way that may harm the program or Vizlen.
3. Standard Rewards Program
✓Program Overview: The Standard Rewards Program allows eligible non-VIP customers to earn reward points through qualifying purchases made on www.vizlen.com. The program is designed to provide customers with access to reward benefits based on their purchase activity.
✓Earning Standard Points: Non-VIP customers will earn one (1) point for every $10 spent on eligible purchases made through the Website. Points are calculated based on the final purchase amount after discounts, promotional codes, store credits, refunds, or other adjustments have been applied.
✓Spending Milestone Rewards: Eligible Standard members will receive a $10 promotional store credit each time they complete $500 in qualifying purchases. Each qualifying $500 spending milestone is calculated independently and resets once the corresponding reward has been issued, allowing customers to earn additional milestone rewards after each further $500 in qualifying purchases. Spending milestone rewards are separate from reward points earned on qualifying purchases and from any promotional store credit obtained by redeeming reward points.
✓Store Credit Format: Promotional store credits issued under the Standard Rewards Program, including spending milestone rewards and store credit obtained by redeeming reward points, are promotional benefits only. They are not redeemable for cash, bank transfers, refunds to the original payment method, or any other monetary payment, have no cash value, and may only be used towards eligible purchases on the Website in accordance with these Program Terms.
✓Standard Point Redemption: Standard members may redeem accumulated reward points for promotional store credit. Reward points may be redeemed at the rate of 100 points for $5 in promotional store credit. Customers must redeem a minimum of 100 points and may redeem any amount between 100 and 500 points in a single redemption. The maximum redemption limit applies to each individual redemption.
✓Point Tracking: Customers may be able to track eligible points and rewards through their customer account or through other methods made available by Vizlen. While we aim to maintain accurate records, Vizlen reserves the right to correct any calculation errors, technical issues, or inaccurate reward balances at any time.
✓Qualifying Purchases: Only completed and eligible purchases made directly through www.vizlen.com qualify for reward points. Cancelled orders, refunded transactions, returned items, disputed payments, chargebacks, taxes, shipping fees, gift cards, or other excluded purchases do not qualify for points unless expressly stated otherwise by Vizlen.
✓No Guaranteed Value: Reward points under the Standard Rewards Program have no cash value, are not property, and do not create any vested or guaranteed rights. Points are promotional benefits only and may be modified, restricted, or removed in accordance with these Terms.
4. VIP / Inner Circle Membership
Membership Overview
Vizlen's VIP / Inner Circle Membership is a paid monthly subscription program that provides eligible members with access to enhanced rewards, exclusive benefits, early product access, special pricing opportunities, and other membership-related advantages offered by Vizlen from time to time.
Subscription Fee
The VIP / Inner Circle Membership is offered at a subscription price of $55.99 per month. By subscribing, you authorize Vizlen and its payment processors to automatically charge your selected payment method on a recurring monthly basis unless and until the membership is cancelled. Subscription charges are automatically processed on the 5th day of each month unless otherwise communicated by Vizlen.
Automatic Renewal
The membership automatically renews each billing cycle unless cancelled before the next renewal date. It is the customer's responsibility to manage or cancel the subscription before renewal if they no longer wish to continue participating in the program.
Cancellation of Membership
Members may cancel their VIP membership at any time without penalties or long-term commitments. Cancellation will stop future recurring charges, but cancellation does not automatically reverse or refund charges that have already been processed before the cancellation request was submitted.
No Refunds for Processed Renewals
If a membership renewal payment has already been successfully processed before cancellation is requested, the customer will not be entitled to a refund for that billing period, except where required under applicable law.
Activation of Benefits
VIP membership benefits generally become active immediately after successful payment and account activation. Certain benefits, promotional offers, or exclusive access opportunities may require additional verification or may become available at different times depending on operational requirements.
Personal Membership Use
VIP memberships are intended for personal use only and must not be shared, transferred, resold, or used for commercial purposes. Membership benefits apply only to the registered customer account associated with the subscription.
Billing Authorization
By subscribing to the VIP / Inner Circle Membership, you authorize Vizlen and its third-party payment providers to store and process your payment information for recurring subscription billing in accordance with our Privacy Policy and payment processing procedures.
5. VIP Benefits
✓Enhanced Reward Points: Active VIP / Inner Circle members earn two (2) reward points for every $10 spent on qualifying purchases made through www.vizlen.com while their membership remains active and in good standing. VIP members may redeem accumulated reward points at the rate of 100 points for $10 in promotional store credit, subject to the redemption requirements set out in these Program Terms.
✓Monthly Store Credit: Active VIP / Inner Circle members may receive a $15 promotional store credit each month that may be used towards eligible purchases on the Website. This monthly store credit is a separate membership benefit and is independent of reward points, point redemption benefits, and spending milestone rewards. The available monthly store credit balance is capped at $15 at any given time, does not accumulate, stack, or roll over if unused, and is subject to the redemption and usage restrictions set out in these Program Terms.
✓Birthday Reward: Eligible VIP members may receive a $10 birthday reward or birthday discount during their birthday period, subject to account eligibility and any verification requirements established by Vizlen.
✓Priority Access to Product Releases: VIP members may receive early access to selected product launches, collections, or releases before they become available to the general public. Early access timing may vary and is generally offered approximately 24 to 48 hours before public release.
✓Members-Only Products and Releases: Certain products, collections, or promotions may be made available exclusively to VIP / Inner Circle members. Product availability is limited and offered on a first-come, first-served basis while supplies last.
✓Preferred Member Pricing: VIP members may receive access to special member pricing, including discounts of approximately 10% to 15% on selected eligible products. Discount availability, product eligibility, and promotional periods may vary at Vizlen's discretion.
✓Shipping Privileges: VIP members may receive free domestic shipping on qualifying orders meeting the minimum purchase requirement established by Vizlen, currently set at orders of $75 or more. Shipping benefits apply only to eligible locations and shipping methods specified at checkout.
✓Priority Order Processing: Eligible VIP orders may receive priority processing ahead of standard orders. Priority processing does not guarantee delivery dates, shipping speed, or carrier performance.
✓Benefit Availability: All VIP benefits, rewards, discounts, credits, and promotional offers are subject to availability and may be modified, limited, suspended, or discontinued by Vizlen in accordance with these Terms.
6. Earning Points and Rewards
✓Eligible Purchases: Points and rewards are earned only on eligible purchases completed directly through www.vizlen.com. Purchases must be successfully paid, processed, and not later cancelled, refunded, returned, disputed, or charged back in order to qualify for points.
✓Standard Member Earnings: Customers participating in the standard rewards program earn one (1) point for every $10 spent on qualifying purchases made through the Website.
✓VIP Member Earnings: Active VIP / Inner Circle members earn two (2) points for every $10 spent on qualifying purchases while their membership remains active and in good standing.
✓Point Calculations: Points are calculated based on the final purchase value after discounts, promotional codes, store credits, refunds, taxes, shipping fees, and other adjustments have been applied.
✓Point Redemption Thresholds: Customers may redeem accumulated reward points for promotional store credit once they have accumulated at least 100 eligible reward points. Customers may redeem any amount between 100 and 500 points in a single redemption, provided the applicable redemption requirements are met. Standard members redeem points at the rate of 100 points for $5 in promotional store credit, while active VIP / Inner Circle members redeem points at the rate of 100 points for $10 in promotional store credit. The maximum redemption limit applies to each individual redemption.
✓Spending Milestone Rewards: Eligible Standard members will receive a $10 promotional store credit each time they complete $500 in qualifying purchases. Eligible active VIP / Inner Circle members will receive a $20 promotional store credit each time they complete $500 in qualifying purchases while their membership remains active and in good standing. Each qualifying spending milestone is calculated independently and resets once the corresponding reward has been issued, allowing additional milestone rewards to be earned after each further $500 in qualifying purchases. Spending milestone rewards are separate from reward points earned on those purchases, promotional store credit obtained by redeeming reward points, and any monthly VIP store credit.
✓Reward Posting: Points and rewards are generally added automatically after an eligible order has been successfully completed. Processing times may vary depending on payment verification, order status, technical processing, or promotional activity.
✕Excluded Transactions: Taxes, shipping charges, gift cards, cancelled orders, refunded purchases, returned items, disputed transactions, chargebacks, fraudulent purchases, and any transactions determined by Vizlen to violate these Terms do not qualify for points or rewards.
✕Errors and Adjustments: Vizlen reserves the right to review, adjust, correct, remove, reverse, or recalculate reward points, promotional store credits, spending milestone rewards, monthly VIP store credits, qualifying spending progress, or any other loyalty benefits at any time in the event of technical errors, system malfunctions, inaccurate calculations, returns, refunds, cancellations, chargebacks, suspected abuse, fraud, or violations of these Program Terms.
7. Redeeming Rewards and Store Credits
✓Reward Redemption: Eligible customers may redeem accumulated reward points for promotional store credit, as well as redeem any eligible spending milestone rewards, monthly VIP store credits, birthday rewards, or other approved loyalty benefits during checkout on qualifying purchases made through www.vizlen.com, subject to these Program Terms and any applicable promotional conditions.
✓Point Redemption Requirements: Customers must accumulate at least 100 eligible reward points before points may be redeemed for promotional store credit. Customers may redeem any amount between 100 and 500 points in a single redemption. Standard members redeem points at the rate of 100 points for $5 in promotional store credit, while active VIP / Inner Circle members redeem points at the rate of 100 points for $10 in promotional store credit. The maximum redemption limit applies to each individual redemption.
✓Store Credit Usage: Promotional store credits issued through the Loyalty Program, whether arising from reward point redemptions, spending milestone rewards, monthly VIP store credits, birthday rewards, or other approved loyalty benefits, may only be applied towards eligible purchases on the Website. Promotional store credits have no cash value, are non-transferable, and cannot be redeemed for cash, bank transfers, or refunds to the original payment method.
✓VIP Monthly Store Credit: Active VIP / Inner Circle members may receive a fixed $15 monthly promotional store credit benefit in accordance with these Program Terms. This benefit is separate from reward point redemptions and spending milestone rewards. The available monthly store credit balance remains fixed at $15 and does not accumulate, stack, roll over, or increase if unused.
✓Spending Milestone Rewards: Eligible Standard members receive a $10 promotional store credit, and eligible active VIP / Inner Circle members receive a $20 promotional store credit, each time they complete another $500 in qualifying purchases. Spending milestone rewards are issued separately from reward point redemptions and monthly VIP store credits and remain subject to these Program Terms.
✓Birthday Rewards: Eligible birthday rewards may be redeemed during the applicable reward period and are subject to account verification, eligibility requirements, and any additional restrictions communicated by Vizlen.
✕Checkout Application: Eligible promotional store credits and loyalty rewards must be selected and applied during the checkout process before an order is completed. Once an order has been placed, rewards or store credits generally cannot be added, transferred, substituted, or applied retrospectively to that transaction.
✕Eligible Transactions Only: Rewards and store credits may only be used for eligible purchases and may be excluded from certain products, promotions, shipping fees, taxes, or special releases at Vizlen's discretion.
8. Reward Restrictions and Non-Combination Rules
✕Single Loyalty Benefit Per Transaction: Unless expressly stated otherwise by Vizlen, only one loyalty benefit may be applied to an eligible transaction. Loyalty benefits include promotional store credit obtained through reward point redemption, spending milestone rewards, monthly VIP store credits, birthday rewards, and other loyalty benefits offered under the Program.
✕Non-Combination of Loyalty Benefits: Promotional store credit obtained through reward point redemption, spending milestone rewards, monthly VIP store credits, birthday rewards, and other loyalty benefits cannot be combined, stacked, or redeemed together in the same transaction unless Vizlen expressly permits otherwise.
✕Selection at Checkout: Where multiple loyalty benefits or promotional offers are available during checkout, customers must select which eligible benefit they wish to apply. Promotional or discount codes may not be combined with loyalty benefits unless Vizlen expressly states otherwise.
✕No Cash Redemption: Rewards, points, promotional store credit, birthday rewards, and store credits issued through the Loyalty Program are promotional benefits only and cannot be redeemed for cash, transferred to a bank account, or exchanged for monetary value.
✕Non-Transferability: Rewards, points, store credits, promotional store credit, and membership privileges are personal to the registered customer account and must not be transferred, shared, sold, gifted, exchanged, or assigned to another person or account.
✕No Resale or Commercial Use: Loyalty rewards and VIP membership benefits are intended solely for personal use. Customers must not use the program for resale activity, bulk purchasing, commercial exploitation, or any activity intended to improperly profit from membership benefits.
✕Restrictions on Abuse: Any attempt to manipulate reward balances, exploit system loopholes, misuse promotional offers, create duplicate accounts, or engage in conduct that unfairly benefits a customer may result in suspension or removal from the Loyalty Program and forfeiture of rewards or membership benefits.
✕Program Limitations: Vizlen reserves the right to place limits on reward usage, redemption frequency, eligible products, promotional eligibility, or other program features at its discretion and in accordance with these Terms.
9. Expiration, Resets, and Cancellation Effects
Annual Point Reset
Reward points reset automatically on 1 January of each calendar year. Promotional store credits that have already been issued remain subject to their own applicable validity periods and are not affected by the annual reward point reset unless expressly stated otherwise by Vizlen. Any unused eligible reward points remaining in a customer's account immediately before 12:00 a.m. (Central Time) on 1 January will expire and be removed from the customer's account without compensation or cash value.
Birthday Reward Expiration
Birthday rewards are limited-time promotional benefits and must be used within the applicable reward period communicated by Vizlen. Unused birthday rewards may expire automatically after the applicable period ends.
Monthly Store Credit Rules
The VIP monthly promotional store credit benefit is limited to a maximum available balance of $15 at any given time. This monthly benefit is separate from promotional store credit obtained through reward point redemption and spending milestone rewards. Unused monthly store credit does not accumulate, stack, roll over, or increase from month to month, and no unused balance will be carried forward beyond the applicable $15 limit.
Effect of VIP Membership Cancellation
If a VIP / Inner Circle membership is cancelled, the customer will continue to have access to eligible VIP benefits already active for the remainder of the current paid billing period. After that billing period ends, future monthly VIP store credits, enhanced point earning rates, VIP point redemption rates, spending milestone rewards available exclusively to VIP members, and all other VIP membership benefits will cease unless the customer renews their membership.
No Refunds for Unused Benefits
Customers are not entitled to refunds, credits, or compensation for unused rewards, points, birthday benefits, store credits, or membership features that expire, reset, remain unused, or become unavailable after cancellation or termination of membership.
Account Inactivity or Closure
If a customer account is closed, terminated, suspended, or becomes inactive for an extended period, Vizlen reserves the right to remove or expire associated rewards, points, promotional store credit balances, and membership benefits.
Program Changes and Expiration Rights
Vizlen reserves the right to establish, modify, extend, shorten, suspend, or remove expiration periods, reset schedules, or reward validity rules at any time in accordance with these Terms.
10. Returns, Refunds, Chargebacks, and Reward Adjustments
✓Returned or Refunded Orders: If an order is returned, refunded, cancelled, partially refunded, reversed, or otherwise becomes ineligible, any points, promotional store credit rewards, store credits, discounts, or loyalty benefits earned from that transaction may be reduced, removed, reversed, withheld, or adjusted accordingly. If the value of reversed rewards exceeds the available balance in the customer's account, the account may reflect a negative reward balance until corrected through future eligible purchases or account adjustments.
✓Reward Reversals and Adjustments: Vizlen reserves the right to review, correct, reverse, deduct, or cancel any points, promotional store credits, birthday rewards, promotional credits, or membership benefits at any time in the event of returns, refunds, cancelled orders, disputed payments, technical issues, duplicate transactions, suspected abuse, or violations of these Terms. Vizlen's determination regarding reward eligibility, adjustments, or reversals shall be final and binding.
✓Subscription Billing: VIP / Inner Circle memberships are billed automatically on a recurring monthly basis using the payment method provided at checkout. By subscribing, customers authorize Vizlen and its payment providers to automatically process recurring monthly membership charges unless the subscription is cancelled before the next renewal date.
✓Membership Cancellation: Customers may cancel their VIP / Inner Circle membership at any time through their account settings or by contacting Vizlen customer support before the next billing date. Cancellation prevents future recurring charges only and does not immediately terminate the current active membership period.
✕No Refunds for Processed Membership Charges: Customers are solely responsible for cancelling their membership before the next renewal payment is processed. If a customer forgets to cancel before the renewal date and the recurring membership payment is successfully processed, the charge is final and non-refundable, except where required under applicable law. Partial refunds, prorated refunds, credits, or reimbursement for unused time, unused benefits, or unused store credits will not be provided.
✓Effect of Membership Cancellation: After cancellation, the customer will continue to have access to active VIP benefits only until the end of the current paid billing period. Once the current billing period expires, all future VIP benefits, including monthly store credits, enhanced point earnings, exclusive access, discounts, shipping privileges, and other membership benefits, will automatically end.
✕Chargebacks and Payment Disputes: Customers must first contact Vizlen to attempt to resolve any issue before initiating a chargeback or payment dispute with their payment provider or financial institution. Unauthorized, abusive, or fraudulent chargebacks relating to membership fees, rewards, or purchases may result in suspension or termination from the Loyalty Program, cancellation of rewards or membership benefits, restriction of future purchases, and recovery or offset of improperly obtained credits or rewards.
✕Excessive Returns or Program Abuse: Vizlen reserves the right to restrict, suspend, remove, or permanently terminate rewards, points, promotional store credits, or membership privileges if a customer engages in excessive returns, repeated refund requests, abuse of promotional offers, manipulated transactions, resale activity, duplicate account creation, or any conduct that unfairly exploits the Loyalty Program or violates these Terms.
✕Fraudulent or Ineligible Activity: Rewards, points, promotional store credits, birthday benefits, promotional offers, or membership privileges associated with fraudulent transactions, payment abuse, unauthorized activity, or violations of these Terms may be withheld, cancelled, forfeited, or permanently removed at Vizlen's discretion.
11. Fraud, Abuse, and Suspension
✕Prohibited Conduct: Customers must not misuse the Loyalty Program, manipulate rewards, exploit promotional offers, create duplicate accounts, engage in fraudulent transactions, abuse refund or return processes, resell membership benefits, or participate in any activity intended to unfairly gain rewards, points, store credits, discounts, promotional store credit benefits, or VIP privileges.
✕Duplicate or Fake Accounts: Customers must not create multiple accounts, fake accounts, or accounts using false, misleading, or unauthorized information for the purpose of obtaining additional rewards, credits, promotional offers, or membership advantages.
✕Manipulation of Rewards or Transactions: Any attempt to artificially generate points, manipulate purchases, abuse promotional campaigns, exploit technical errors, circumvent redemption restrictions, or interfere with the normal operation of the Loyalty Program is strictly prohibited.
✕Payment and Chargeback Abuse: Customers must not engage in fraudulent payment activity, unauthorized payment disputes, abusive chargebacks, or repeated disputes intended to improperly obtain refunds, rewards, or membership benefits.
✓Monitoring and Investigations: Vizlen reserves the right to monitor Loyalty Program activity, investigate suspicious behavior, review transactions, verify account information, and take appropriate action where abuse, fraud, or violations of these Terms are suspected.
✕Suspension or Removal of Benefits: If Vizlen determines, in its sole discretion, that a customer has violated these Terms or engaged in fraudulent, abusive, deceptive, or suspicious activity, Vizlen may suspend, restrict, remove, or permanently terminate the customer's participation in the Loyalty Program without prior notice.
✕Forfeiture of Rewards and Membership Benefits: Customers who violate these Terms or engage in prohibited conduct may lose accumulated points, promotional store credits, store credits, birthday rewards, discounts, VIP benefits, or other promotional advantages associated with their account.
✓Additional Rights and Remedies: Vizlen reserves the right to refuse future participation, restrict purchases, cancel orders, recover improperly obtained rewards or credits, pursue legal remedies, or take any additional action permitted under applicable law in connection with fraud, abuse, or misuse of the Loyalty Program.
12. Changes or Termination of the Program
✓Right to Modify the Program: Vizlen reserves the right to modify, update, limit, suspend, or change any part of the Loyalty Program, VIP / Inner Circle Membership, rewards structure, point system, promotional store credit benefits, store credits, eligibility requirements, redemption rules, subscription pricing, promotional offers, membership benefits, or any related terms at any time and at its sole discretion.
✓Changes to Membership Pricing or Benefits: Vizlen may change VIP membership pricing, reward values, earning rates, redemption thresholds, discount percentages, shipping benefits, exclusive access opportunities, or other membership features at any time. Any updated membership pricing, subscription fees, or material changes to VIP membership benefits will apply from the effective date communicated by Vizlen. Where required by applicable law, or where commercially appropriate, Vizlen will provide reasonable advance notice before changes to recurring membership fees take effect.
✓Temporary Suspension of Features or Benefits: Certain rewards, benefits, promotional offers, redemption options, or program features may become temporarily unavailable due to maintenance, technical issues, inventory limitations, operational requirements, fraud prevention measures, or circumstances beyond our reasonable control.
✕Termination of Individual Memberships: Vizlen reserves the right to suspend, restrict, or permanently terminate a customer's participation in the Loyalty Program or VIP membership at any time if the customer violates these Terms, engages in fraud or abuse, fails to comply with applicable laws, or acts in a manner that may harm Vizlen, the program, or other customers.
✕Termination of the Loyalty Program: Vizlen reserves the right to discontinue or terminate the Loyalty Program or VIP / Inner Circle Membership entirely at any time, with or without prior notice, subject to applicable law.
✕Effect of Program Termination: If the Loyalty Program or VIP membership is discontinued or terminated, any unused points, promotional store credit rewards, store credits, birthday benefits, discounts, or promotional advantages may be cancelled, forfeited, or expire without compensation, cash value, or reimbursement, unless otherwise required by applicable law.
✓Continued Participation After Changes: Your continued participation in the Loyalty Program after any updates, modifications, or changes become effective constitutes your acceptance of the revised program terms and conditions.
13. Disclaimer
The Vizlen Loyalty Program and VIP / Inner Circle Membership are provided on an "as is" and "as available" basis without any guarantee that rewards, points, promotional store credits, store credits, discounts, exclusive releases, shipping benefits, early access opportunities, promotional offers, subscription features, or membership benefits will always be available, uninterrupted, accurate, error-free, or free from delays, technical issues, or interruptions. Vizlen does not guarantee product availability, successful access to exclusive releases, inventory reservation, reward redemption availability, uninterrupted earning opportunities, or the future continuation of any aspect of the Loyalty Program. Rewards, points, promotional store credits, store credits, birthday rewards, and membership benefits are promotional benefits only, have no cash value or property rights, and may be modified, restricted, delayed, suspended, corrected, revoked, removed, or cancelled at any time in accordance with these Terms, including where rewards were issued due to technical errors, system malfunctions, accidental issuance, or suspected abuse. Vizlen is not responsible for lost rewards, expired points, incorrect calculations, delayed reward posting, checkout failures, unsuccessful redemption attempts, payment failures, subscription billing issues, inventory shortages, shipping delays, customer account errors, inaccurate information provided by customers, unauthorized account access, internet failures, third-party service outages, email delivery failures, platform interruptions, or any losses arising from the modification, suspension, cancellation, or termination of the Loyalty Program or any membership feature. Participation in the Loyalty Program is voluntary and at the customer's own risk, and Vizlen disclaims all warranties, whether express or implied, to the fullest extent permitted by applicable law.
14. Limitation of Liability
To the fullest extent permitted under applicable law, Vizlen, including its owners, officers, employees, contractors, suppliers, partners, affiliates, service providers, and licensors, shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the Loyalty Program, VIP / Inner Circle Membership, rewards, points, promotional store credits, store credits, subscription billing, promotional offers, exclusive releases, shipping benefits, account activity, or participation in the program. This includes, without limitation, loss of rewards, expired points, unsuccessful redemption attempts, delayed reward posting, cancelled benefits, lost savings, loss of opportunity, loss of goodwill, disappointment relating to exclusive access or product availability, account balance errors, technical malfunctions, software interruptions, website downtime, inventory shortages, payment failures, subscription renewals, unauthorized account access, checkout issues, third-party service failures, mistaken reward issuance, suspension or termination of membership, or reliance on loyalty-related content or promotions. Vizlen does not guarantee that participation in the Loyalty Program will result in any specific savings, value, reward availability, product access, or purchasing opportunity. To the maximum extent permitted by law, Vizlen's total cumulative liability arising from or relating to the Loyalty Program or VIP membership shall not exceed the greater of: (i) the total membership fees actually paid by the customer to Vizlen during the three (3) months immediately preceding the event giving rise to the claim; or (ii) the total value of the specific reward, credit, or membership benefit directly related to the claim. The customer's sole and exclusive remedy for any claim relating to the Loyalty Program shall be limited to the foregoing amount. Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited under applicable law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Vizlen, including its owners, officers, employees, contractors, suppliers, partners, affiliates, service providers, and licensors, from and against any claims, demands, actions, liabilities, damages, losses, costs, and expenses, including reasonable legal fees and enforcement costs, arising out of or related to your participation in the Loyalty Program or VIP / Inner Circle Membership, your misuse of rewards, points, promotional store credits, store credits, promotional offers, or membership benefits, your violation of these Terms or any applicable law, your submission of false, inaccurate, or misleading information, unauthorized use of payment methods, abusive chargebacks or payment disputes, infringement of any third-party rights, fraudulent or deceptive activity, resale or commercial misuse of membership benefits, or any act or omission by you that causes harm to Vizlen or a third party. Vizlen reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with such defense. This indemnification obligation survives cancellation, suspension, termination, or expiration of your participation in the Loyalty Program or VIP membership.
16. Governing Law and Dispute Resolution
Applicable law
These Loyalty Program Terms, and your use of our website, products, and services, shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. If you access the website from outside the United States, you are responsible for complying with your local laws, but the legal relationship between you and Vizlen will remain governed by Texas law.
Jurisdiction
You agree that any dispute, claim, or controversy arising out of or relating to these Program Terms, your purchase, or your use of the website or products shall be subject to the exclusive jurisdiction of the state or federal courts located in the State of Texas. You waive any objection to jurisdiction, venue, or forum in such courts.
Initial resolution efforts
If you have a concern or dispute with us, you agree to contact us first at help@vizlen.com and make a genuine effort to resolve the issue informally before taking any formal legal action. We are committed to addressing complaints promptly and fairly.
No class actions
You agree that any disputes or claims must be brought in your individual capacity only and not as a plaintiff or class member in any purported class or representative proceeding. Class actions, collective arbitrations, or joint lawsuits are not permitted under these Program Terms.
Severability of this clause
If any part of this Governing Law and Dispute Resolution section is found to be invalid or unenforceable, the remainder of this section and the Program Terms will continue in full force and effect.
17. Notices
All formal notices or communications relating to us must be made in writing. You may contact us by email at help@vizlen.com or by post at our office:
Vizlen Limited Liability Company
- 4131 N Central Expressway Suite 900 PMB, Dallas, TX 75204, United States
- Email: help@vizlen.com
If we need to contact you, we will do so using the email address you provided at checkout or any other contact details you have supplied.
Any notice sent by email will be considered received on the business day it is sent, provided it is sent before 5:00 pm Eastern Time; emails sent after this time or on weekends or public holidays will be considered received on the next business day. Notices sent by post will be considered received within three (3) business days after dispatch for U.S. addresses and within seven (7) business days for international addresses, provided the notice is properly addressed and sent using a reliable delivery method. Either party may update its contact details for notice purposes by providing written notice to the other, and you are responsible for keeping your contact information accurate and up to date.
18. General Provisions
✓Binding: These Loyalty Program Terms will be binding upon, and will benefit, both you and Vizlen, as well as each of our respective successors, permitted assigns, legal representatives, and heirs (where applicable).
✓English Language: These Loyalty Program Terms, and all our other policies are written in English, and the English version shall control and apply in all circumstances. If these Program Terms are translated into any other language for convenience, the English version will prevail in the event of any conflict, inconsistency, or difference in interpretation.
✓Headings: The section headings used in these Loyalty Program Terms are included for convenience and reference only. They do not have any legal or interpretive effect and must not be used to influence the meaning, interpretation, or construction of any clause or provision within these Program Terms.
✓Severability: If any provision of these Program Terms is determined by a court or legal authority to be unlawful, invalid, or unenforceable, that specific provision will be removed or limited to the minimum extent required. The rest of the Program Terms will remain fully valid and enforceable, and the overall intent of the agreement will be preserved as closely as possible.
✓Waiver: If we do not immediately enforce any right or provision under these Program Terms, this does not mean we have waived that right. A waiver will only be valid if it is made in writing and signed by an authorised representative of Vizlen. Any failure by us to exercise or enforce any part of these Program Terms on one occasion does not prevent us from enforcing it later.
✓Survival: Any provisions of these Loyalty Program Terms that by their nature are intended to continue after suspension, cancellation, expiration, or termination of the Loyalty Program or VIP / Inner Circle Membership shall survive and remain fully enforceable, including, without limitation, provisions relating to rewards reversals, payment obligations, subscription charges, disclaimers, limitation of liability, indemnification, fraud prevention, dispute resolution, intellectual property, and any rights or remedies accrued prior to termination.
✓Assignment: You may not assign, transfer, or delegate your rights or obligations under these Program Terms without our prior written consent. We may freely assign or transfer our rights and obligations under this agreement to another party, including in the event of a business sale, merger, or reorganisation, without notice or your prior approval.
✓Entire Agreement: These Loyalty Program Terms, together with our Terms & Conditions, Privacy Policy, Cookie Policy, Return & Refund Policy, Shipment Policy, and any additional policies or rules referenced on the Website, constitute the complete and entire agreement between you and Vizlen regarding the Loyalty Program and VIP / Inner Circle Membership, and supersede all prior or contemporaneous communications, understandings, representations, or agreements, whether oral or written, relating to the program.
✓Updates to these Program Terms: Vizlen reserves the right to modify, update, revise, or replace these Loyalty Program Terms at any time and at its sole discretion. Any changes will become effective immediately upon being posted on the Website unless otherwise stated by Vizlen. It is your responsibility to review these Terms periodically to stay informed of any updates or changes. Your continued participation in the Loyalty Program or continued use of VIP / Inner Circle Membership benefits after updated Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue participation in the Loyalty Program and cancel your VIP membership before the next renewal date.
19. Questions or Complaints
If you have any questions, you can write to us at help@vizlen.com.
