These Loyalty Program Terms ("Program Terms") govern your participation in the rewards and membership program offered by us on https://www.vizlen.com/ ("website" or "site"). By joining, accessing, or participating in the loyalty program, including the free rewards program or the paid VIP Inner Circle membership, you agree to be bound by these Program Terms, along with our Terms & Conditions, Privacy Policy, Shipment Policy, Return & Refund Policy, and any other policies published on our website.
The Vizlen loyalty program is designed to reward customers for shopping with us and engaging with our brand. Participation in the loyalty program is completely optional. If you have any questions, feel free to contact our customer care team at help@vizlen.com.
1. About the Loyalty Program
The Vizlen Loyalty Program is a customer rewards program that allows eligible customers to earn points and receive certain rewards when shopping with us. The program currently includes two participation levels: the standard rewards program and the paid VIP membership program known as the "Vizlen Inner Circle".
Earn 1 point for every $10 spent on qualifying purchases. Eligible members who accumulate qualifying purchases totaling $500 may receive a $10 cashback reward issued as store credit.
Earn 2 points for every $10 spent. Includes monthly store credit, birthday rewards, member-exclusive pricing, priority product access, shipping benefits, and other VIP-only features.
Points, rewards, store credits, and membership benefits are promotional benefits only. They have no cash value unless expressly stated otherwise by us. Rewards, benefits, eligibility requirements, and membership features may be modified, limited, suspended, or discontinued by Vizlen at any time.
2. Membership and Eligibility
3. Standard Rewards Program
The Standard Rewards Program allows eligible non-VIP customers to earn reward points through qualifying purchases made on www.vizlen.com.
- Earn 1 point for every $10 spent on eligible purchases
- Points are calculated based on the final purchase amount after discounts and adjustments
- Eligible customers who reach $500 in qualifying purchases may receive a $10 cashback reward as store credit
- Cashback rewards are issued solely as store credit — not as cash, bank transfers, or refunds
Only completed and eligible purchases made directly through www.vizlen.com qualify for reward points. Cancelled orders, refunded transactions, returned items, disputed payments, taxes, and shipping fees do not qualify for points.
4. VIP / Inner Circle Membership
The VIP / Inner Circle Membership is a paid monthly subscription priced at $55.99 per month. By subscribing, you authorize Vizlen to automatically charge your selected payment method on a recurring monthly basis. Subscription charges are automatically processed on the 5th day of each month.
The membership automatically renews each billing cycle unless cancelled before the next renewal date. It is your responsibility to manage or cancel the subscription before renewal.
Members may cancel at any time without penalties. Cancellation stops future recurring charges but does not automatically refund charges already processed.
If a membership renewal payment has already been successfully processed before cancellation is requested, the customer will not be entitled to a refund for that billing period, except where required under applicable law.
5. VIP Benefits
All VIP benefits, rewards, discounts, and offers are subject to availability and may be modified, limited, suspended, or discontinued by Vizlen at any time.
6. Earning Points and Rewards
Points and rewards are earned only on eligible purchases completed directly through www.vizlen.com. Purchases must be successfully paid, processed, and not later cancelled, refunded, returned, disputed, or charged back in order to qualify.
- Standard members: $10 cashback store credit after qualifying purchase activity totaling approximately $500
- VIP members: $20 cashback store credit after reaching qualifying VIP thresholds
- Cashback is issued solely as store credit — not as cash or bank transfers
- Points are generally added automatically after an eligible order is completed
Excluded transactions: taxes, shipping charges, gift cards, cancelled orders, refunded purchases, returned items, disputed transactions, chargebacks, and any fraudulent purchases do not qualify for points or rewards.
7. Redeeming Rewards and Store Credits
Eligible customers may redeem available rewards, cashback store credits, birthday rewards, or other approved loyalty benefits during checkout on qualifying purchases made through www.vizlen.com.
8. Reward Restrictions and Non-Combination Rules
9. Expiration, Resets, and Cancellation Effects
Loyalty points and certain reward balances reset at the beginning of each calendar year. Any unused eligible points remaining at the time of the annual reset may be removed without compensation.
Birthday rewards must be used within the applicable reward period communicated by Vizlen. Unused birthday rewards may expire automatically after the applicable period ends.
After cancellation, access to VIP benefits continues until the end of the current paid billing period. After that, all future VIP benefits — monthly store credits, enhanced earning rates, exclusive access, discounts, and shipping privileges — will automatically end.
Customers are not entitled to refunds or credits for unused rewards, points, birthday benefits, store credits, or membership features that expire, reset, or become unavailable after cancellation.
10. Returns, Refunds, Chargebacks, and Reward Adjustments
If an order is returned, refunded, cancelled, or otherwise becomes ineligible, any points, cashback rewards, store credits, or loyalty benefits earned from that transaction may be reduced, removed, reversed, or adjusted accordingly.
- Customers must first contact Vizlen at help@vizlen.com to resolve any issue before initiating a chargeback
- Unauthorized or abusive chargebacks may result in suspension or termination from the Loyalty Program
- Improperly obtained credits or rewards may be recovered or offset
- Excessive returns or abuse of promotional offers may result in permanent removal from the program
Vizlen reserves the right to review, correct, reverse, deduct, or cancel any points, cashback credits, or membership benefits at any time in the event of returns, refunds, cancelled orders, disputed payments, technical issues, or violations of these Terms.
11. Fraud, Abuse, and Suspension
Customers must not misuse the Loyalty Program, manipulate rewards, exploit promotional offers, create duplicate accounts, engage in fraudulent transactions, or participate in any activity intended to unfairly gain rewards, points, store credits, or VIP privileges.
If Vizlen determines that a customer has violated these Terms or engaged in fraudulent or abusive activity, Vizlen may suspend, restrict, remove, or permanently terminate the customer's participation in the Loyalty Program without prior notice. All accumulated points, cashback credits, store credits, birthday rewards, discounts, and VIP benefits may be forfeited.
12. Changes or Termination of the Program
Vizlen reserves the right to modify, update, limit, suspend, or change any part of the Loyalty Program, VIP / Inner Circle Membership, rewards structure, point system, cashback benefits, store credits, eligibility requirements, redemption rules, subscription pricing, or any related terms at any time and at its sole discretion.
If the Loyalty Program or VIP membership is discontinued or terminated, any unused points, cashback rewards, store credits, birthday benefits, or promotional advantages may be cancelled or forfeited without compensation, unless otherwise required by applicable law.
Your continued participation in the Loyalty Program after any updates become effective constitutes your acceptance of the revised program terms.
13. Disclaimer
The Vizlen Loyalty Program and VIP / Inner Circle Membership are provided on an "as is" and "as available" basis without any guarantee that rewards, points, cashback credits, store credits, discounts, exclusive releases, shipping benefits, or membership benefits will always be available, uninterrupted, accurate, or error-free.
Rewards, points, cashback credits, store credits, birthday rewards, and membership benefits are promotional benefits only, have no cash value or property rights, and may be modified, restricted, suspended, revoked, or cancelled at any time in accordance with these Terms.
14. Limitation of Liability
To the fullest extent permitted under applicable law, Vizlen shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the Loyalty Program, VIP / Inner Circle Membership, rewards, points, cashback credits, store credits, subscription billing, or participation in the program.
Vizlen's total cumulative liability arising from or relating to the Loyalty Program or VIP membership shall not exceed the greater of: (i) the total membership fees actually paid by the customer to Vizlen during the three (3) months immediately preceding the event giving rise to the claim; or (ii) the total value of the specific reward, credit, or benefit directly related to the claim.
15. Indemnification
You agree to indemnify, defend, and hold harmless Vizlen, including its owners, officers, employees, contractors, suppliers, partners, affiliates, and service providers, from and against any claims, demands, liabilities, damages, losses, costs, and expenses arising out of or related to your participation in the Loyalty Program, your misuse of rewards or membership benefits, your violation of these Terms or any applicable law, unauthorized use of payment methods, abusive chargebacks, or any fraudulent or deceptive activity.
16. Governing Law and Dispute Resolution
These Program Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Program Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in the State of Texas.
You agree to contact us first at help@vizlen.com and make a genuine effort to resolve the issue informally before taking any formal legal action.
Any disputes or claims must be brought in your individual capacity only. Class actions, collective arbitrations, or joint lawsuits are not permitted under these Program Terms.
17. Notices
All formal notices or communications relating to us must be made in writing. You may contact us by email at help@vizlen.com or by post at our office:
- 4131 N Central Expressway, Suite 900 PMB, Dallas, TX 75204, United States
- Email: help@vizlen.com
18. General Provisions
These Loyalty Program Terms, together with our Terms & Conditions, Privacy Policy, Cookie Policy, Return & Refund Policy, Shipment Policy, and any additional policies referenced on the Website, constitute the complete and entire agreement between you and Vizlen regarding the Loyalty Program and VIP / Inner Circle Membership.
If any provision of these Program Terms is determined to be unlawful, invalid, or unenforceable, that specific provision will be limited to the minimum extent required. The rest of the Program Terms will remain fully valid and enforceable. These Program Terms are written in English and the English version shall control in all circumstances.
19. Questions or Complaints
If you have any questions about the Loyalty Program or your membership, you can write to us at help@vizlen.com. We are committed to addressing complaints promptly and fairly.